Session Outline

 Learning Objectives

• Understand the basic requirements of telehealth including eligibility and consent.

• Explore medico-legal considerations around patient safety.

• Understand Medicare, AHPRA and billing requirements that relate to telehealth.

• Identify effective communication skills with patients around telehealth processes, parameters and choices.

Pre-session reading There are some readings to complete prior to the session.

Activity 1 Discussion (10 mins)

• How do I use telehealth in my practice?

Activity 2 Video A and discussion (15 mins)

• What are the challenges of telehealth specific to the practice I work in?

• What supports telehealth to happen well in my practice?

• Who decides if a consultation is conducted via telehealth and when is that decision made?

Activity 3 Video B and discussion (15 mins)

• How do I build trust over the phone or video?

• How do I document consent?

• Do I need to document third party people in the room? How do I find out about them?

• If using Artificial Intelligence to record the consult, how do I obtain patient consent to use it?

Activity 4 Video C and discussion (10 mins)

• How do you initiate a consultation about results over the phone?

• How do you describe results over the phone? Would you do anything differently if it was a video consultation?

• How does a results discussion via telehealth differ to a results discussion in person?

Activity 5 Wrap up (5 mins)

• Identify one thing I will keep doing.

• Identify one thing I might change.

 Post-session reading is available for further learning.