Session Outline

 Learning Objectives

• Explore the challenges of telehealth for the doctor when approaching psychological and emotional issues.

• Identify challenges of telehealth for patients when presenting with psychological and emotional issues.

• Managing silence in a telehealth consultation.  

• Explore ways of managing uncertainty when face-to-face is not possible.

Pre-session activity There is reflective task is to complete prior to this session.

Activity 1 Discussion (10 mins)

• Is telehealth suitable for emotional and psychological consultations? 

Activity 2 Case discussions (10 mins)

• Participants share their own cases in pairs.

Activity 3 Case study A group discussion (25 mins)

• What do I do with silence over the phone? 

• How do I manage someone crying? Weeping? Suicidal? 

• How is comforting a patient on telehealth different to face-to-face? What would patients prefer?

• How do I manage uncertainty for myself and my patients when they are not in the room?  

Activity 4 Wrap up (10 mins )

• Identify one thing I will keep doing. 

• Identify one thing I might change. 

 Post-session reading is available for further learning.